Support
Help with your account, safety and subscriptions. If you cannot find the answer here, email us.
Contact us
We usually reply within 2 working days. Tell us the phone number or email address you sign in with, the phone you use, and what happened. A screenshot helps.
- Safety concerns about another member: safety@sneekylink.co.za
- Privacy and data requests: privacy@sneekylink.co.za
In the app, Profile → Settings (gear) → About → Help and support opens an email to us. We will never ask for your one-time PIN.
In an emergency
If you are in danger, contact your local emergency services now. In South Africa, call the police on 10111, or 112 from any mobile phone.
We cannot send help. Once you are safe, report the person in the app or email safety@sneekylink.co.za so we can act on their account.
Common questions
Report or block someone
From a profile, a chat or your chat list.
Delete your account
In the app, or by email if you cannot sign in.
Manage your subscription
Cancel, restore purchases or ask for a refund.
Safety tips
Meeting someone new, money and scams.
Community guidelines
What is and is not allowed on Sneeky Link.
Privacy policy
What we collect and how we protect it.
Terms of service
The agreement for using Sneeky Link.
Report or block someone
We have zero tolerance for objectionable content and abusive users. We review reports within 24 hours and remove content and ban accounts that break our community guidelines.
From a profile
Tap the … button at the top of their profile, then Report or Block.
From a chat
Tap the chat settings icon at the top right of the conversation, then Report, Unmatch or Block.
From your chat list
Press and hold the conversation, then Block and report.
Choose a reason, such as harassment, inappropriate content, spam or scam, a fake profile, or an underage user, and add any detail that helps. Blocking someone stops them seeing your profile or messaging you. To unblock, go to Profile → Blocked users.
Delete your account
Profile → Settings (gear) → Account → Delete account, at the bottom of the page. If you cannot get into the app, email privacy@sneekylink.co.za. Our account deletion page explains what is deleted and how long it takes.
Manage your subscription
Subscriptions are billed by Apple or Google. In the app, go to Profile → Settings (gear) → Subscription → Manage subscription. You can also manage them in the store:
- iPhone: Settings app → your name → Subscriptions → Sneeky Link
- Android: Google Play Store → profile picture → Payments & subscriptions → Subscriptions → Sneeky Link
Cancelling stops the next renewal; you keep your plan until the end of the period you paid for. Deleting the app or your account does not cancel a subscription. New phone or missing plan? Use Settings → Subscription → Restore purchases. Refunds are handled by Apple or Google under their own refund policies.
Privacy settings
- Pause your profile: Settings → Account → Pause account
- Hide from people in your contacts: Settings → Privacy and safety → Block contacts
- Turn off usage analytics: Settings → Privacy and safety → Data
Safety tips
- Keep the conversation in Sneeky Link until you trust someone. Moving to another app early is a common first step in a scam.
- Never send money, gift cards, airtime or crypto to someone you have not met, whatever the story.
- Do not share your home address, workplace, ID number or banking details, and never share a one-time PIN.
- Look for the verified badge, and suggest a video call before you meet.
- Meet for the first time somewhere public, get there and home on your own, and tell a friend where you will be.
- Trust your instincts. If something feels wrong, leave, then report the person in the app.